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The CookieCasino Terms and Conditions explain how to sign up for an account, get bonuses, wager, and cash out, so you can play and cash out without worry. Before you make a deposit, check the requirements for players from Canada and make sure that people of your Canadian are accepted. Knowing about verification, payment limits, and C$ helps you avoid delays and make sure that all of your offers are legal.
If you want to use CookieCasino, you need to meet some basic requirements first, before you can make an account and start betting. These rules help keep players safe, make sure games are fair, and make sure the platform follows rules for licensing and preventing fraud.
To make sure you are who you say you are and keep your balance safe, you must also verify your account before you can cash out any winnings. It is your job to give correct information and keep your records up to date.
By creating an account, you state that you are of legal gambling age in your home country and that you are allowed to gamble online by the laws in your country. If you are in a place where CookieCasino says you can't or can't legally participate, like a place where gambling is illegal, CookieCasino may limit or deny your access. Every person can only have one account. This is linked to your name and contact information.
Multiple accounts, shared accounts, or attempts to sign up using someone else's information could get you banned, your account closed, and any bonuses or winnings linked to the breach thrown out.
You must be at least the age where gambling is legal in your area and be able to legally sign contracts. Correct personal information: your name, date of birth, address, and way to contact you must be correct and match what's on your documents. Borders: You might not be able to access certain content if you are in certain countries or if other compliance factors are met. Responsible use: CookieCasino can close an account if they see signs of someone underage using it, using a third-party app to play, or abusing the services they offer.
You must stop using the account and contact support if any of the eligibility conditions stop being true after you signed up. Playing while not allowed can make it harder to get your money out, and your account could even be closed. CookieCasino can ask for one or more checks at any time, such as when you sign up, before you make a withdrawal, after you deposit C$100 or more, or when your account activity sets off security controls.
All of these documents must be clear, valid, and match your account information. If there is a match, you might be asked to change the information in your profile or give more proof. It is possible to get your account restricted or even closed permanently if you send in changed documents, use someone else's information, or fail to pass a check. Make sure the account is registered in your own name, don't use third-party payment methods, and quickly upload documents when asked. Not being able to withdraw 500 C$ or more or making any other withdrawal request that sets off compliance checks may be limited until verification is complete.
Making an account at CookieCasino should be easy, safe, and fair for all players. When you sign up, you promise that the information you give us is correct and that you are the person who owns the account. This way, we can keep your gameplay, payments, and settings for responsible gambling safe. A big part of these Terms is the single account rule. It keeps people from abusing the system, keeps player balances safe, and makes sure that promotions and bonuses are applied correctly and clearly.
When you sign up, you agree to give accurate information about yourself, such as your full name, date of birth, address, and ways to contact you. You also agree to keep this information up to date. If you move or change where you live in Canada, you need to quickly update your profile to avoid payment delays or account restrictions.
For registration, you need to use a real email address and phone number. To protect your account and lower the risk of someone else getting in without your permission, CookieCasino may ask you to confirm these contacts. Everyone is only allowed to have one CookieCasino account at a time. Share your login information with no one else and don't let anyone else play for you. True identity: The information you give about your Canadian and other aspects of your identity must match what is on your real documents. When making payments, you should only use methods that are legally yours, and the information about the account holder should match the information you used to register.
To make sure that registration information is correct, CookieCasino may use security checks. If there are any problems, we may ask for more proof before letting you do anything else, especially if you are trying to withdraw C$100 or more. You can reset your password and get in touch with support if you need to if you forget your login or can't get to your email. It is not possible to login again by making a second account. When we think someone is trying to break the rules or give us false information, we may refuse to let them register or close their account. After checks are done, any remaining balances that are eligible may be returned if necessary.
Make contact with support right away if you think you made more than one account by accident. To keep bonuses, payments, and game restrictions from being taken away, closing duplicate accounts early is recommended.
The CookieCasino Welcome Offer is for new players who sign up for an account and make a first deposit of at least C$10. You must meet certain wagering requirements and certain players are not eligible for the bonus. You can get the bonus in the form of bonus money, free spins, or a mix of the two, depending on the terms of the promotion that you saw when you signed up. People, households, IP addresses, devices, or payment methods can only use one Welcome Offer.
Before you file a claim, make sure that the information in your account matches who you are and your Canadian and/or residence status, if that's important for Canada eligibility checks. At any point, CookieCasino can ask for proof, and bonuses can be taken away or taken back if the offer is claimed in a way that breaks these rules.
Any welcome bonus money must be wagered many times before it can be withdrawn. When the bonus is active, eligible real-money bets are used to figure out the wagering requirement. The requirement is only met after the required amount of bets have been made in qualifying games within the promotion time limit.
If there is a time limit, it is shown in the bonus panel and starts when the bonus is given. CookieCasino may set risk limits while a bonus is active to make sure that play is fair and clear. Bonuses and winnings from bonus play can be canceled if the promotion sets a maximum bet. If the promotion text doesn't say anything about a limit, players should keep their bets in line with the size of their deposit and bonus so that they don't set off responsible gaming or abuse checks. This promotion requires a deposit of at least C$10 in order to qualify.
All bets must be settled in qualifying games in order to be eligible. To complete the promotion, you must finish wagering within the given time frame, or the bonus value may expire. Withdrawals during wagering: If you ask for a withdrawal before the wagering is finished, the bonus and any winnings may be canceled. If you get free spins as part of the welcome offer, the money you win from them is usually added as bonus money and may have to be wagered a certain number of times before it can be withdrawn. Any limits on how much you can cash out from winning free spins will be written in the promotion terms, if there are any. Additionally, CookieCasino may set a maximum amount of bonus winnings that can be converted or withdrawn. There will be a note in the Welcome Offer when this applies.
Amounts over the cap may be taken out of the balance after the bets are settled. In this case, if you deposit C$20 and get a bonus, you have to wager the bonus amount and, if stated, the deposit amount as well. In the promotion details that show up in your account, the exact multiplier and qualifying games are always listed.
Not all games count the same when wagering, and some may not count at all. Most of the time, slots contribute more than table games. Low-house-edge games may contribute less or not at all. In the bonus terms for each promotion, CookieCasino lists the game contribution rates. Due to provider restrictions, CookieCasino may also change which games are eligible.
Utilizing multiple accounts or trying to claim the Welcome Offer more than once is considered fraudulent by CookieCasino and will result in the cancellation of the Welcome Offer, the removal of bonus funds, and the nullification of any bonus-related winnings if caught. Any type of multiplayer play where people work together, dump chips, or play together is called collusion. Arbitrage strategies, such as betting patterns with low risk that are designed to make a profit every time. Altering between low-variance and high-variance games just to get around betting rules. Any attempt to change how games work, how bonuses work, or how the platform works. For any good reason, CookieCasino can stop bonuses from being used, ask for more proof, and change balances to reflect fair play if it thinks bonus abuse is happening.
If Canada has its own rules, players from certain groups may not be able to participate in certain bonus campaigns since they are not allowed by local laws.
When they can be used, what games they can be used on, and how much you can win. Free Spins are given for certain slot games and are added to your account as a separate promotional balance. They can be given out as part of a welcome offer, reload, tournament reward, or a campaign with a time limit, and you have to use them exactly the way the promotion says you can. Check the expiration date, games that are eligible, and any winnings limits before you start spinning to make sure you don't lose your Free Spins or any money you win from them.
Any of these conditions not met may cause your Free Spins to expire automatically, and any money you win may be taken out of your account.
Each Free Spins offer has a specified time during which it is valid. Free Spins usually expire 72 hours after they are given out, unless the promotion details say otherwise. Free spins that have expired can't be redeemed, and any winnings you get from them may not be refundable after the expiration date. If a promotion has more than one batch, like 20 free spins every day, each batch is handled separately and ends on its own timer.
Players automatically get free spins when they start an eligible game and bet the minimum amount. Important things that can change how long an offer lasts: For free spins, you may need to activate the offer before the countdown starts. You can lose your free spins if your account is restricted, self-excluded, or doesn't pass verification checks. Free Spins can't be given to other people or exchanged for cash. Fixed stake per spin: If a promotion offers 10 free spins at C$1 per spin, that's the fixed stake that will be used. When you have promotional spins, you can't change the size of your bet.
The free spins can only be used on the slot games that are listed in the offer. Table games, live casino games, instant win games, and slots that aren't listed can't be played with them. If the game is taken off the platform or can't be played in Canada, CookieCasino may replace it with a similar slot machine or cancel the free spins, depending on the terms of the campaign. Game restrictions: Some parts of the game may not be available. There are times when Free Spins can't be used with bonus buys, extra bets, side features, or different spin modes. For the promotion to work, only regular spins with free spins qualify.
When it comes to winnings and conversions, there are usually limits on how much you can cash out from Free Spins wins. Any winnings over the cap are lost if there is one. Because of this, if the cap is C$100 and your Free Spins win you C$140, only C$100 will be counted as winnings and C$40 will be taken away. Free Spins winnings may be given as bonus money, and you may have to wager them a certain number of times before you can cash them out. It will be clear in the offer details if there is a wagering requirement. Only games that count toward wagering will help you meet the requirement.
CookieCasino offers promotions and loyalty rewards to players who meet the campaign's requirements. You must opt in before you place qualifying bets or make a qualifying deposit, unless the promotion is clearly marked as automatic. If you don't, the offer might not be applied. There are different rules for each promotion, such as a minimum deposit, wagering requirements, time limits, and bonuses for certain games. There are always minimum and maximum amounts listed in the promotion itself when a bonus has a monetary value. For example, a minimum deposit of C$10 and a maximum bonus of C$200 are both part of a promotion.
You can only opt in if you do it from your account and are logged in. If you opt in after playing games or making a deposit, CookieCasino may not count that as part of the promotion. The time to opt in is right before you make the qualifying deposit (for example, deposit C$20) and before you make the first qualifying bet that is linked to the offer. One account rule: Each person can only have one account that can get promotions. If you use the same payment method or have more than one account, your bonus may be taken away. CookieCasino may check your identity and payment information before giving you a bonus or letting you cash out your winnings. This is especially true if the bonus is worth C$100 or more. Limits on where you can run campaigns: Some campaigns are limited by law. The availability may be different depending on where you live in Canada.
Opt-out: If you don't want to take part, don't opt-in and turn off promotional communications if you can. You can still play with real money even if you choose not to. As long as the terms and conditions of a promotion are met, bonus wallets or locked funds are treated differently from cash balance. Wagering may be taken away in a certain order that is spelled out in the promotion terms if you have both real money and bonus funds in play. CookieCasino sets reasonable limits on promotions to make sure they are fair and last. These limits may not apply to bonuses, deposits, wagering, or withdrawals unless stated otherwise in the promotion terms.
Maximum bonus per offer: A promotion might say that the bonus is limited, like "bonus up to C$200," even if you deposit more. Deposits up to a certain amount, like the first C$300 made during the promotion window, are only counted for some promotions. Size limits on bets: While a bonus is active, there may be a maximum bet per spin or per hand, such as C$5. Bets that are higher than the limit can forfeit bonuses and winnings. Time limits: Bonuses and free spins usually expire after a certain amount of time. Your remaining bonus value and any winnings may be taken away if you don't meet the wagering requirements before the bonus expires.
Rules for stacking: You may only be able to have one active bonus at a time. If stacking isn't allowed, accepting a new offer can cancel or replace an old one. No limit on free spins or cashback: The number and value of free spins may be limited, and cashback may be capped every day or every week, for example at C$50. CookieCasino can take back, cancel, or withhold promotional value and any winnings that come from it if the opt-in rules are broken, the promotion is misused, or activity that goes against what the promotion was meant to do.
If there is anything in the promo tile that goes against the above rules, the specific terms of the promotion take precedence.
All of CookieCasino's deposits are handled by reputable payment partners, and the money is swiftly added to your account. Make sure your account information matches your profile information and use a payment method that is registered in your own name to avoid delays. It depends on Canada and your bank or payment provider which methods are accepted and on what is available. If a method isn't shown in the Cashier, it's not available where you are or how your account is set up right now.
If the minimum deposit for the method you choose is less than C$10, any attempts below that amount will be turned down. Also, any method-level limit, like C$5000 per transaction, is automatically applied. Keep in mind that CookieCasino does not accept deposits from outside sources. Deposits must be made with a payment method that belongs to you and matches your registered information and, if necessary, your documents that prove your nationality.
Concerning fees and changing currencies, CookieCasino wants to keep deposit fees as low as possible. If your payment account uses a different currency than your casino balance, your bank, e-wallet provider, or payment partner may charge you extra fees or use different exchange rates. Cookies Casino has no control over these kinds of costs. Most card and e-wallet deposits are credited right away. Here are some common reasons for delays in processing. Banking holidays, weekends, and other busy times can make transfers take longer. The provider may also do extra checks. Keeping your transaction reference and calling support with the attempted amount (for example C$50) and timestamp will help if funds aren't credited within 24 hours for instant methods.
CookieCasino wants to make sure that withdrawals are quick and reliable while also meeting security and compliance standards. Players may have to prove their identity and payment before they can cash out. This is done to protect them and stop fraud. When possible, requests are sent to the original method of payment. However, some withdrawals may be split between different methods if that's what the bank rules or responsible gaming controls say is necessary. Do not wait to request a payout until you are sure that your account information is correct.
The paperwork you send must be complete, clear, and match your account profile. If there are differences, you might be asked to make changes to your profile before the withdrawal is approved. Important: you can wait to withdraw until verification is done. You might have to wait longer for approval if you send in files that aren't complete; the timer may start over when complete files are received.
The least amount you can take out depends on the payment method you choose and may be different in each Canada. As a general rule, CookieCasino requires a minimum cashout of C$20 per request, unless the method in question needs a higher minimum. If the amount of money you have available is less than the minimum, you can either keep playing or add money until you reach the minimum. Support may be able to offer you an alternative payment method or solution if your account is being closed and there is a small balance left. This depends on the payment method and compliance checks.
Withdrawals go through two steps: internal approval and processing by the payment provider. Between 0 and 48 hours, CookieCasino usually approves withdrawals that are allowed. The speed of the transfer depends on the method of payment and the institution that is receiving the money. It can take anywhere from one second to five business days. Approval may take longer if: KYC documents are still being processed or questions need to be answered. When you make a withdrawal, like when you withdraw C$500 or more, you are subject to extra security checks. Bonus-related rules must be met before the money can be released. The bank account holder and the owner of the payment method do not match. To get your money out quickly, make sure your profile is always up-to-date, you send in clear documents the first time, and you ask for withdrawals from a verified payment method that is linked to your account.
Depending on the payment method and your Canada, the minimum amount you can deposit or withdraw is different. Before you "confirm" a transaction in Cashier, you will see the exact minimum and maximum limits. After the payment provider confirms the transfer, the deposit is added to the account. Most of the time, the same method is used for deposits and withdrawals. We'll offer an approved alternative in your name if a method doesn't work for payouts.
The time it takes to withdraw money depends on three things: our internal approval, any necessary verification, and the time it takes for your payment provider to settle. Documents that are missing or not clear, an active bonus with wagering requirements that are still open, the need for a source of funds check for larger amounts, or extra checks that come with the payout method are the main reasons for delays. To get things done faster, only verify your account once, use one payment method, and ask for withdrawals from the account holder name you used when you signed up.
These rules apply as soon as you claim the bonus offer and can be found on the bonus page. For most promotions, there is a wagering requirement, a time limit on when you have to finish wagering, and a maximum cashout amount. You might have to bet more on some games than others, and you might not be able to play certain types of games with bonus money. If you bet more than the allowed amount or on games that aren't allowed while you have a bonus, your winnings may be lowered or taken away according to the Terms. Check your bonus status and the biggest bet you can make before you play to make sure you won't have any problems when you try to cash out.
You must be able to legally gamble in Canada and be at least the age limit. No players from certain areas are allowed, and we may deny you access if your location, Canadian, or IP address points to an area that isn't allowed. Before the first withdrawal or when certain levels are met, you may need to show proof of your identity, address, and payment method. For security reasons, each person and household can only have one account, and only the registered player can use it. If we notice any strange activity, we may ask for extra checks. If you think someone has gotten in without your permission, change your password right away and don't tell anyone your login information.
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